New Balance Reviews [Apr,2026]: Is It Worth It?

Many reviewers report negative experiences with New Balance customer service, citing unhelpful representatives, lack of responsiveness, and failure to resolve issues related to shipping, returns, and defective products. For example, several customers mention being given the runaround or receiving generic responses that don't address their specific concerns.

A significant number of reviewers complain about issues with shipping and delivery, including delayed orders, missing items, and packages marked as delivered but never received. Some customers also report paying for expedited shipping that was not honored. One reviewer stated, "Item purchased with outrageous next day delivery costs however, I needed them urgently. Never arrived."

Several reviewers express disappointment with the quality of New Balance shoes, reporting premature wear, defects, and materials that don't live up to expectations. Some customers claim that the quality has declined in recent years. For instance, one reviewer noted that their shoes "fell apart inside and out in under 2 months."

Many customers describe difficulties with the returns and refunds process, including lost returns, non-functional return labels, and refusal to accept returns for various reasons. Some reviewers also mention being charged shipping fees for returning defective items. One reviewer said, "Tried multiple ways to return my item, spent hours on returning my items. None of the access points or shops mentioned on the website accepted my return."

Some reviewers report problems with the online ordering process, such as orders being canceled without explanation, inability to cancel orders, and incorrect items being shipped. One customer shared, "I ordered a pair of new balance 480 and paid £14.50 for express delivery but instead l got the wrong item new balance 550 and delivery was not even on time."

Several reviewers praise the comfort and fit of New Balance shoes, particularly for those with specific needs like wide feet or flat feet. They highlight the brand's wide range of sizes and widths. A reviewer mentioned, "because of a birth defect I have had a horrible time buying shoes all my life. my feet are wide with high arches and 2 different sizes. Things changed when I found New Balance."